Watch it run the building.

Calls

Calls the lead back, offers the right unit and books the tour.

1. A lead saw a one-bedroom on Saturday
2. The PM calls: that one leased, 9C is open
3. Tour booked, door code sent

Texts

Answers a text at 11 PM, sends the floor plan and books the tour.

1. A lead texts at 11:48 PM
2. Price, no broker fee and the floor plan
3. Two times offered: tour booked

Tours

Confirms the tour, sends a one-time door code, follows up with the application.

1. Confirms the day before
2. A door code an hour before the tour
3. The application right after it

Screening

Checks ID, income and history, catches an edited pay stub, same criteria for everyone.

1. ID, income and rental history
2. An edited pay stub, re-checked against the bank
3. A recommendation you approve in one tap

WhatsApp

Understands a voice note in Spanish and answers in Spanish.

1. A voice note: the heat is off
2. The PM answers in the resident’s language
3. The super is sent the same night

Move-in

Lease, deposit, insurance, utilities and the door code, before the boxes arrive.

1. Lease, deposit and insurance checked
2. Utilities, door code and welcome sent
3. Move-in photos kept for move-out

Move-out

Compares move-out photos with move-in and settles the deposit inside New York’s 14 days.

1. Move-out photos against move-in
2. Normal wear apart from damage
3. An itemized statement on day 6 of 14

Problems

Half the apartment dark at 9 PM: one tripped breaker, fixed in four minutes.

1. A resident: half the apartment has no power
2. The building has power, so it is a breaker
3. Fixed with the resident: no electrician, no bill

Vendors

Sends the right vendor, checks the work in photos, catches the invoice over the quote.

1. The vendor gets the job and the approved quote
2. The work is checked in photos
3. An extra $240 on the invoice is sent back

Unit turn

Scopes the turn from photos, takes three bids, checks the work, relists the unit.

1. The scope from the photos
2. Three bids, the best one picked
3. Checked, finished and relisted

Rent

A reminder three days before the first, with a pay link and autopay.

1. A reminder with a pay link
2. The resident turns on autopay
3. Paid on the first, receipt sent

Late rent

Asks what happened, offers a plan inside your rules, collects every part.

1. Rent is late: The PM asks why
2. A plan inside your rules, signed
3. Both parts paid, balance $0

Renewals

Offers the renewal 90 days out and negotiates inside your limits.

1. The renewal offer 90 days out
2. The resident counters
3. Signed inside your floor and market

On-site team

Tasks on WhatsApp, every photo checked, work closed only when proven done.

1. A task to the super on WhatsApp
2. The photo is checked, what is missing asked for
3. Closed at 10/10, the resident told

Calendar

Tours, vendor visits and inspections on one schedule, clashes fixed first.

1. Every booking around resident, vendor and team
2. A clash found: the agent is off
3. The tour turns self-guided, the code sent

Reviews

Asks after every fix: happy residents to Google, unhappy ones to you first.

1. After a fix: how did it go?
2. Happy: a link to Google
3. Unhappy: your manager calls today

Owner report

Closes the month, explains what moved NOI and sends the owner a report.

1. The books closed on the second
2. What moved NOI, line by line
3. The report sent to the owner