AMRIK: what a renter sees at Kaia Residences, and what The PM can do about it

Read on November 5, 2026. Prepared for Romeo Deol. Nothing here comes from your systems. It is what a renter sees on the Kaia Residences website and on amrik.ca, plus one draft we wrote for you. YOUR RENTAL BUILDINGS (as listed on amrik.ca) Kaia Residences, 12618 152 Avenue NW, Edmonton, AB: 83 units, now leasing The Townhomes at Emerald Hills, Sherwood Park, AB: now leasing (unit count not stated, so we do not use it) Coming next: Ambleside Townhomes, 32 units (June 2026), Clareview Townhomes, 116 units (fall 2026), Kindred at Southpointe, 8510 94 St, Fort Saskatchewan, 120 units (2028). AS IT IS TODAY AT KAIA RESIDENCES (class: measured, read November 5, 2026 at about 05:00 UTC) 1. Floor plans: the site shows 10 plans, from the A plan (1 bed, 765 sq ft) to the F plans (3 bed, up to 1,197 sq ft). None of the 10 shows a rent or a move in date. A renter who wants either has to write in through "Book Your Tour or Request Availability". 2. Office hours: Monday to Saturday 10 AM to 6:30 PM and Sunday 11 AM to 5 PM, which is 57 of the week's 168 hours. A question sent on a weekday evening waits for the next morning. 3. Phone: the page shows (780) 952-1005, but the link under it points to a second number, (780) 523-9012, and is not a call link, so a renter who taps it on a phone does not reach the office. WITH THE PM (class: can, a forecast, not a result and not a promise) - Every inquiry on Kaia can get an answer with the rent, the plan and a tour time at any hour, including the 111 hours a week the office is closed. - Every new review can get a drafted reply the same day, for a manager to check before it goes out. - A make ready or repair ticket can go to a vendor, and the vendor invoice can be checked against the contract and the market price before it is paid. - Rent collection and the month close can run with reminders and a ledger check each month. - The same work can carry the lease up of the 116 Clareview and 32 Ambleside townhomes as they open. ONE ANSWER WE ALREADY DRAFTED FOR YOU (draft only, not sent; anything in brackets your manager confirms) A renter writes to Kaia on Tuesday at 9 PM: "Is a one bedroom available and what is the rent?" "Thank you for asking about Kaia Residences. Our one bedroom is the A plan, 765 square feet, and it rents from [rent] a month with [utilities included]. [Unit and move in date] is available now, and we would be glad to show it to you. Would [first tour time] or [second tour time] work? Our office at 12618 152 Avenue NW is open Monday to Saturday 10 AM to 6:30 PM and Sunday 11 AM to 5 PM, and this reply comes the moment you write." AN EXAMPLE OF THE EFFECT (illustrative, not a client result) For example, at Kaia Residences with an estimated $61K each year of rent lost to empty units, The PM can answer every lead at once and keep every turn on schedule, and it can cut the days a unit sits empty by, say, 20%: NOI would rise by about $12K and building value by about $235K at a 5% cap rate (illustrative, not a client result). Illustrative example, not a client result. Assumptions: cap rate 5%; operating expenses 40% of income (income $1.62M, opex $647K, NOI $971K); 83 units renting at $1,625 each month; 20% fewer empty days (30 a turn, 45% of units turn a year), 3% management fee deducted. Estimated by us, not reported by you: rent. Your numbers will differ. The picture: https://titleman.ai/property-management/example?process=vacancy&name=Kaia+Residences&units=83&rent=1625&est=rent HOW WE MEASURED - Address, units, floor plans, office hours and phone: read from the Kaia Residences website on November 5, 2026 at about 05:00 UTC. - Rental buildings and those coming next: read from the multifamily page of amrik.ca the same day. - The $1,625 rent in the example is our estimate for a one bedroom from a rental listing, not a number you gave us. - What we cannot see from outside: how many units are open today, how fast your team answers inquiries, how many days a unit sits empty, and how many reviews have no reply. We do not guess those.