Missio Capital: what the review pages say about Bexley at Left Bank, and what The PM can do about it

Read on November 4, 2026. Prepared for Missio Capital. Nothing here comes from your systems. It is what anyone can read from the outside, plus a draft we wrote for you. A COMMUNITY FROM YOUR PORTFOLIO PAGE Bexley at Left Bank, Fort Worth, Texas. Your site lists 337 units in Phase 1 and 385 units in Phase 2, class A multifamily. AS IT IS TODAY (class: measured, read November 4, 2026) 1. Two review pages, two different pictures of the same community: 4.0 stars from 76 reviews on one rental listing page, and 3.3 stars from 348 reviews on the Google reviews shown on another. A renter who checks both sees a 0.7 star gap. 2. The newest reviews on the second page are positive (helpful staff, fast maintenance). The one critical review we found, about four weeks old, says "There are bugs and worms everywhere" and mentions mold and pest control. The page does not show a reply to it. 3. The rental listing page shows 104 units with a move-in date or "Now" in the visible list: 26 studios, 45 one-bedrooms and 33 two-bedrooms. Some floor plans have a "show more units" link, so the true count may be higher. Asking rents: studios $1,354 to $1,624, one-bedrooms $1,424 to $2,174, two-bedrooms $2,384 to $3,143. 4. What we cannot see from outside: how many reviews across all pages have no reply, and how long each unit has been listed. Those sit in your dashboards and leasing system, so we do not guess them. WITH THE PM (class: can, a forecast, not a result and not a promise) - A new review can get a drafted reply in your voice, for a manager to check and post. - A pest or mold report can become a work order with a vendor, and The PM can check the work and the invoice against the contract and the market price. - Every inquiry on a listing can get an answer and a tour offer, so a long list of open units does not depend on who is at the desk. A REPLY WE ALREADY DRAFTED FOR YOU (draft only, not posted; anything in brackets your manager confirms) Reviewer Alex B., bugs, worms and mold: "Alex, thank you for telling us, and we are sorry. Bugs and mold are not something we want you to live with. Please call [leasing office phone] or email [community manager email] with your unit number, and [name] will arrange an inspection and pest treatment and come back to you in writing. [confirm inspection window]" AN EXAMPLE OF THE EFFECT AT PORTFOLIO LEVEL (illustrative, not a client result) For example, at Bexley at Left Bank with an estimated $273K each year of rent lost to empty units, The PM can answer every lead and keep every turn on schedule, and it can cut the days a unit sits empty by, say, 20%: NOI would rise by about $53K and building value by about $1.06M at a 5% cap rate. Assumptions: 337 units renting at $1,800 a month (we took the middle of the listed one-bedroom range), operating expenses at 40% of income (income $7.28M, opex $2.91M, NOI $4.37M), 30 days a turn, 45% of units turn a year, 3% management fee deducted. Estimated by us, not reported by you: rent. Your numbers will differ. The same kind of calculation can be run on any community in your portfolio with your own rent and expenses. HOW WE MEASURED - Ratings and review counts: read from the two review pages on November 4, 2026; counts move daily. - Review content: the newest reviews that load without signing in. - Available units and asking rents: the rental listing page, visible list, November 4, 2026. - Units per phase: your own portfolio page. - Reply draft: written from the review text alone.